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Frequently Asked Questions
Shipping
Where do you ship?
We currently ship everywhere in the US, including Alaska and Hawaii, as well as Canada, UK, Australia, Europe, and a total of over 200 countries. We offer free shipping!
Will I receive a confirmation email when I place my order?
Yes, you will receive an order confirmation email after placing your order. Please check your spam folder before contacting us. In case you didn’t get your email confirmation, please reach out to us at [email protected] or use Contact Us form
How long does it take to receive a tracking number?
It usually takes 1-3 business days to receive a tracking number. You will receive a separate email with the tracking number that you can use to track your package.
Returns
What is your return and exchange policy?
We accept returns within 30 days of the original purchase date for unworn and undamaged items. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. To start the return process fill out Contact Us form. Please do not send your purchase back to our warehouse before contacting us. For more information visit Return Policy.
What is your 365-Day Warranty offer?
We create long-lasting pieces crafted with care. If you are not 100% satisfied with your jewelry, we offer a 365-Day Warranty to replace any pieces that don’t meet expectations. Just reach out to us at [email protected] with a photo and description of the issue and we will make things right for you. We stand behind our quality and believe that with proper care, your pieces should last.
There is an issue with the order I received
We apologize for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at [email protected] and our team will help.
Payment
What types of payment do you accept?
We accept payment PayPal.
Is my payment information safe?
Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions.
- 186 Sunflower St, Lander, WY 82520
- [email protected]
- 13074389798
© 2025 Herald Junction Handcrafted Jewelry